Clinic Guide :: Nationwide Children's Hospital

Clinic Guide

Nationwide Children's Outpatient Care Center welcomes hundreds of families every day who come in for checkups, specialty visits and follow-up care. Nearly all of our on-campus clinics take place in this seven-story building, which is located right next to our visitor parking garage (see our campus map).

Download our free, printable Immunization chart.


Please bring your insurance card, your child's current immunization record, and your child's medication bottles or a list of all medications, vitamins and herbal supplements your child is currently taking.

Use this link to print a Medication Tracking Form.


Nearly all of Children’s on-campus clinics (except for Orthopedics) are located within the Outpatient Care Center or Livingston Ambulatory Center


Off-campus Close To HomeSM Locations


Pharmacists and assistants in the Outpatient Pharmacy fill discharge, clinic and Emergency Department prescriptions. The Outpatient Pharmacy is located in the Outpatient Care Center across from the Information Desk on the first floor. The Outpatient Pharmacy accepts a variety of insurance plans. Check with the Outpatient Pharmacy staff for details.

Outpatient Care Center Pharmacy hours:
Monday – Friday            8:30 a.m. – 11 p.m.
Weekends and Holidays  10 a.m. – 6 p.m.


Working with your insurance company
We work with most health insurance companies, and we will gladly bill your insurance company for you. We also can assist you with BCMH (Bureau for Children with Medical Handicaps), Medicaid and financial assistance applications. We accept debit cards, as well as Visa, MasterCard and Discover Card.

Many insurance companies ask that you tell them when your child is brought to the hospital. If you do not tell them, they may not pay your bill. That leaves you responsible for the entire bill. Each insurance plan is a little different from the next. Please check with your insurance company on their needs as soon as possible! We should verify your insurance benefits when your child is admitted. We also may estimate the amount of the bill you may owe. We do this so that when the bill arrives in the mail, it won’t be a surprise.

We ask that you make a payment plan as soon as you can. Simply come to the Patient Access Department between 8 a.m. and 4:30 p.m., or call (614) 722-2055 between 7 a.m. and 5 p.m. The Patient Access Department is located in the Main Lobby of the hospital just past the Information Desk.

Click on the links for a detailed listing of financial assistance options and frequently asked questions about billing.

If you don’t have insurance
If your child needs health insurance, but you can’t afford it, HealthyStart Plus has a plan. HealthyStart Plus is Franklin County’s no-cost health insurance plan for children under the age of 19. That’s right. There’s no cost to you. Even if you work, your family may qualify. This plan includes:

  • General healthcare
  • Dental care
  • Eye care
  • Hospital stays
  • Prescriptions

Coverage is for infants, toddlers, children and teens under 19 years of age. And the best part is that you can choose your doctors. That means your Close-To-Home Physician Care Center doctor or Primary Care Center doctor at Children’s Hospital is included!

If you have questions, simply come to the Patient Access Department between 8 a.m. and 4:30 p.m., or call (614) 722-2055 between 7 a.m. and 5 p.m. The Patient Access Department is located in the Main Lobby of the hospital just past the Information Desk.


Located on the lower level of the Hospital, the Cafeteria offers patients, families, visitors and staff a wide variety of food offerings at all hours of the day. Each day a special Chef's Cuisine entree, salads, sandwiches, pizza and other grab and go items are offered. Seating is provided in the spacious dining room as well as the outdoor courtyard, weather permitting.

Cafeteria hours:

Early Bird

1:30 a.m. – 4:30 a.m.


6 a.m. – 10 a.m.


11 a.m. – 2 p.m.


4 p.m. – 8:30 p.m. (Monday – Friday)

4 p.m. – 7:30 p.m. (Saturday – Sunday & Holidays)

Complete vending areas are located near the Cafeteria and beside Clementine’s Café. These areas are open 24 hours a day.

Food Court
The hospital also has a food court located in the lower level of the Education building (see the hospital map for locations of all food service areas). The food court offers several varieties of salads, wraps, hot sandwiches and beverages daily. There is also a Subway located in this area.

Food Court is open:
Breakfast: 6:30 a.m. – 10:00 a.m.
Lunch: 11:00 a.m. – 3:00 p.m.
Closed Weekends & Holidays

Subway is open:
24 hours a day, 7 days a week

Mark Pi's Koko is open:
Monday - Friday: 10:30 a.m. - 10:00 p.m.
Saturday: 11:00 a.m. - 9:00 p.m.
Closed Sundays

Clementine’s Cafe
Please visit our espresso bar, Clementine’s Cafe, from 7 a.m. to 5 p.m. Monday through Friday. It is located on the first floor of the Outpatient Care Center near one of the ATM machines. Clementine's also has sandwiches, salads, wraps and pizza.

Magic Bean Cafe
Located on the Blue Path near the Magic Forest, the Magic Bean Cafe is an espresso bar that also offers grab and go items and soft serve frozen yogurt treats.

Panera Bread
Located at 611 E. Livingston Ave. across from the main hospital, Panera Bread is a full-service bakery-café with breakfast, lunch and dinner options including hot soups, fresh salads, sandwiches on freshly-baked bread, breakfast sandwiches, bagels, pastries, cookies and coffee. Open Monday-Saturday 6 a.m.-9 p.m. and Sunday 7 a.m.-8 p.m.


Children’s has two ATM machines maintained by Huntington National Bank. One is located in the Outpatient Care Center, next to Q’s Café. The second is just off the Main Lobby next to the Gift Shop. (See the hospital maps to find each of these areas.)

Huntington customers are not charged a fee for cash withdrawals. Non-Huntington customers will be charged a $1.50 fee for each cash withdrawal. Stamp dispensing machines also are available next to the ATM machines. A change machine can be found in the Outpatient Care Center lobby. The machine will break $10 and $20 bills to $5 bills.


There is a visitor parking garage and parking lots around the hospital for your use.

There will be a graduated parking fee for the visitor parking garages. Tickets will be issued at the entrances that will calculate the time a vehicle spends in a garage. These tickets will determine each visitor’s parking fee. If you take your ticket inside the hospital, you have the option to pay your parking fee as you are exiting the buildings by using the various “pay-on-foot” stations inside the hospital. You can also pay from your vehicle at the “pay-in-lane” stations as you exit.

Click here for detailed maps, directions and parking information.

Vehicle security
Always make sure your vehicle is locked. Do not leave cash or valuable items in view in your vehicle. These items should be locked in the trunk, removed from the vehicle or hidden. At night, select the most well-lit and most visible parking spaces.

Security officers will take you to your vehicle if you wish. Go to any of the main doors and call (614) 722-2128. A security officer will meet you at the door. Security is also happy to escort you from the parking lots into the hospital. If you have a cell phone, call (614) 722-2128. If not, drive to the Emergency Department area and ask Security to meet you in one of the parking lots.


In an effort to keep patients, families, visitors and employees in the healthiest of environments, smoking and the use of tobacco products are not prohibited on any Nationwide Children’s Hospital property – indoors and outdoors – including garages and parking lots.


Children’s Hospital’s library can help you find the latest information on pediatric health issues. The library is located on the second floor of the Education building (see the hospital map). The library is a branch of The Ohio State University’s Health Sciences Library. There is an area just for families called the Janet Orttung-Morrow MD Family Health Information Center (FHIC). The FHIC has a wide variety of child-related health information from books to magazines to videos. The library staff and volunteers will help you locate materials for you or your child.

Library hours are:

Monday – Thursday: 8:30 a.m. – 7 p.m.


Friday: 8:30 a.m. – 5 p.m.


For more information, call (614) 722-3200.

Nationwide Children's Hospital
700 Children's Drive Columbus, Ohio 43205 614.722.2000